Frequently Asked Questions
Everything you need to know about bringing Sage and Clare into your home.
When will my order be shipped?
We aim to process and dispatch all in-stock orders within 2-3 business days. During peak sale periods, please allow up to 5 business days for your artisanal pieces to be carefully packed and sent.
What is your return policy for homewares?
We offer a 30-day return window for most items, provided they are in original, unused condition with tags attached. Please note that for hygiene reasons, we cannot accept returns on bedding that has been removed from its packaging.
Do you offer international shipping?
Yes, we ship our vibrant collections worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your location and the weight of your order.
How do I care for my handcrafted textiles?
To preserve the life of your Sage and Clare pieces, we recommend a cold, gentle machine wash with mild detergent. Avoid bleach and tumble drying; instead, line dry in the shade to prevent fading.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment options like Afterpay and Klarna to make styling your home even easier.
Are your products ethically made?
Absolutely. We work closely with skilled artisans in India who use traditional techniques. We are committed to fair wages, safe working conditions, and maintaining long-term partnerships with our makers.